| General
description |
eCall is a high priority area within
the European Commission. In order to help stakeholders better understand
the aspects and issues surrounding the Emergency Call (eCall) chain,
it was decided to create a dedicated eCall Toolbox.
The use of in-vehicle emergency call (eCall) to deploy emergency
assistance will save lives and reduce the social burden of road accidents
by improving the notification of such accidents, speeding up the
emergency service response and lowering the subsequent effects on
fatalities, severity of injuries and traffic flows.
eCall is an emergency call either generated manually by vehicle occupants
or automatically via activation of in-vehicle sensors when an accident
occurs. When activated, the in-vehicle eCall system establishes a
112-voice connection directly with the relevant PSAP (Public Safety
Answering Point), which is a public authority or a private eCall
centre that operates under the regulation and/or authorisation of
a public body. At the same time, a minimum set of data (MSD) – including
key information about the accident such as time, location and vehicle
description – is sent to the PSAP operator receiving the voice
call. The minimum set of data may also contain the link to a potential
Service Provider by including its IP address and phone number. If
the user is subscribed to a Service Provider, additional information
can be sent from the service provider to the PSAP as illustrated
below.
The eCall system will reduce accident response times. It could save
as many as 2,500 lives each year and it will reduce the seriousness
of injuries by allowing quicker medical treatment.
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